Education System New Zealand

Code of Practice and Pastoral Care for International Students

The Code of Practice for overseas students was issued to ensure that international students are treated in a safe and ethical manner while studying in New Zealand. It is a requirement for educational institutes to meet these standards if they are to take in students from abroad.


The Code of Practice makes sure that:

• Recruitment, finance and contract dealings with overseas students are done in an ethical and responsible manner
• There is a high professional standard kept
• Students receive information that is up-to-date, accurate and complete
• Students are properly informed before making commitments
• The special needs of overseas students are recognised, especially for those who are vulnerable for reasons such as age or inexperience
• Cultural issues are dealt with in a sensitive manner by the support services
• Suitable accommodation is provided with safety measures for minors (students under 18)
• Any problems that may occur are resolved fairly

Complaints

If an international student has any complaints about their treatment by an institute, they can go through a certain steps.